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Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Overview

How do I activate my account?

Please sign in with your Amazon Mechanical Turk (MTurk) login credentials to begin the account activation process.

How do I change my profile information?

To change your profile information:

  1. Click on Settings on the menu. 
  2. Click on Profile.
  3. Make the desired changes to your information.
  4. Click on Save.
If you are unable to update your information, please contact Hyperwallet directly.
How do I get started?

The Hyperwallet Pay Portal has been designed to provide you with fast, convenient, and reliable access to your earnings. Now you can do payday your way thanks to a multitude of self-serve tools, easy on-the-go access, and automated payment transfer methods. 

You can get set up to receive your Amazon Mechanical Turk (MTurk) payment in three easy steps: 

  1. Add Transfer Method: This is the bank account to which we will send your payments. 
  2. Register Deposit Account: Once you add your bank account, you will be provided with a Hyperwallet Deposit Account. Return to Amazon Mechanical Turk and register this account as your Deposit Method. 
  3. Receive Payments: All payments from MTurk will be automatically transferred to your bank account through the Hyperwallet Deposit Account. 

For step-by-step instructions, download our Getting Started Guide.

Account Management

How can I confirm that my banking information is correct?

The best way to confirm that you have entered your banking information correctly is to refer to the numbers on the bottom of your check.

In Canada and the United States, your account information would be displayed as shown on the sample checks below:

Canadian Accounts:

American Accounts:

For all other regions, please refer either to your bank statement or contact your financial institution to confirm your banking information.

 

How do I update my bank account information?
  1. Select Transfer from your menu   
  2. Under Actions, select Update for the selected bank account
  3. Update the information
  4. Click Confirm

Tracking Your Payment/Transfers

What do the payment status descriptions refer to?

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

What is a Receipt ID?
The Receipt ID is a record of the transaction which can be referenced when contacting customer support.
Where can I find my destination bank account or debit card number?
  1. Log in to your Pay Portal.
  2. Click History
  3. Click on the transaction description to view the details.

Note: For security reasons, only the last four digits of your account information will be displayed.

Why does my account need review?
As part of our compliance program, we may require that you provide some additional information in order for you to continue to receive funds. For security reasons, we will not ask you to provide or verify personal information via email. Please visit your Pay Portal to update your information and follow steps to review your personal information.
My payment has not arrived in my destination account and it is past the estimated delivery date.
While we aim to process all funds in a timely manner, processing times vary by financial institution. Once the funds have left our system the processing times for the receiving bank and any intermediary financial institutions involved can vary between institutions as well as country.
Why am I getting multiple emails?
If you have initiated multiple transfers from your Pay Portal, you will receive separate cash out notifications for each transfer.
How do I update the destination bank account for my payment?

After a payment has been processed, the destination account cannot be changed. However, you can update the destination account for future payments by following these steps:

  1. Log in to the Pay Portal
  2. Click Transfer
  3. On the Transfer Center, click Action > Update
  4. Update the information
  5. Click Confirm.
My payment amount is different than I anticipated. Why?
When a payment is initiated, the amount transferred from your Pay Portal will be deducted, along with a transfer fee (if applicable). In the case of wire transfers, the recipient bank may impose processing fees which will be deducted from your balance.

Customer Support

How do I contact Customer Support?

Please refer to the Telephone and Email tabs at the top of the page for support hours and contact information.

You can also log in to your Pay Portal and live-chat with a customer support representative.

I forgot my Amazon Mechanical Turk (MTurk) password. What should I do?

Please be informed that you are using your Amazon Mechanical Turk (MTurk) credentials to login. If you have forgotten your password, please reset your password on the Amazon Mechanical Turk (MTurk) website.

Email Support

Please make sure you are logged in to Hyperwallet Pay Portal so we can verify your identity and ensure a fast response to your inquiry. You can reach us by email at support@worker.hyperwallet.com or by using the form below. Include your Worker ID and email address used when registering with Hyperwallet in all correspondence.